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The power of generative AI for government and public sector
Originally from elastic.co/blog/feed
May 24, 2023 • Roasted by Jamie "Vendetta" Mitchell Read Original Article

Alright, settle down, settle down. Let's take a look at the latest masterpiece of corporate literature.

Oh, this is rich. "Amid the hype about generative AI, government leaders want to know what's implementable and valuable today." Finally, a voice of reason in the wilderness! And who better to cut through the speculation than the company that just changed the title of every Q2 marketing one-sheeter from "Next-Gen Search" to "AI-Powered Insight Engine." It's the same engine, folks, it just went to a weekend seminar on confidence.

They’re targeting government leaders. Of course, they are. That's the classic move when your core commercial clients start noticing that your revolutionary new features are about as stable as a Jenga tower in an earthquake. You go for the big, slow-moving contracts. The ones with procurement processes so long that by the time they sign, nobody remembers the original promises, and you can bill them for a decade just to keep the lights on.

"...integrated with your internal data and Elasticsearch."

I love that phrase. "Integrated." It has the same beautifully deceptive simplicity as a project manager saying, "It's just a minor UI tweak." I remember what "integrated" meant back in the day. It meant six months of a professional services team you're paying a fortune for, discovering that your "internal data" is a horrifying mess of scanned PDFs, Lotus Notes databases, and an Access DB from 1997 that Carol in records refuses to let anyone touch.

Their solution to this? It will be what it always was: a series of increasingly desperate scripts, a mountain of technical debt given a cool internal project name like "Project Bedrock," and a final product that only works if you type your questions in a very specific way, avoiding keywords that are known to, you know, make the primary shard fall over.

They talk about "benefits." Let me tell you about the benefits I saw:

"See the benefits it can bring for the public sector." I can see them now. A government agency will spend 18 months and $4 million implementing this "solution" to sift through zoning permits. It will work, kind of, as long as no one uses a semicolon. Then, one day, an intern will ask it, "Show me all permits related to poultry farming," and the entire system will confidently return a single, unrelated PDF for a dog kennel license from 1982 before crashing the entire municipal server.

This isn't a bold new venture into AI. This is a desperate pivot. It's putting a spoiler and racing stripes on a station wagon you still owe three years of payments on. They’re not selling a solution; they're selling a last-ditch effort to look relevant before the entire thing built on "move fast and break things" finally, and inevitably, breaks.

Mark my words: In two years, the biggest "generative AI" feature they'll have is a chatbot on their support page that expertly apologizes for the unscheduled downtime.

-- Jamie "Vendetta" Mitchell